Help Desk & Desktop Support Services
Providing quality help desk solutions is the heart of ITS Resource business. ITS Resource provides our clients with confidence that their end-users are productive and systems are running smoothly...seven days a week, twenty-four hours a day. By rendering prompt, responsive answers to your end-users' IT challenges, ITS Resource gets them back to work quickly. How we interact with your organization depends on your unique requirements. We can:
Use Our Resources or Yours:
We're flexible in how we design your help desk solution. We can use your people or our U.S. based professionals; your location or our site and your existing help desk tools or ITS Resource. Regardless of the resources used, ITS Resource delivers knowledgeable, reliable, and efficient help desk support.
Supplement Your Help Desk Support Personnel:
ITS Resource can also supply contracted resources to strengthen your support offering if your company already has a help desk in place but requires additional skill sets.
Assess Your Help Desk:
ITS Resource will analyze the performance of your help desk. Our experts will ensure your firm is correctly allocating resources, following industry leading practices, and fully leveraging your current technology investment.
Help Desk Outsourcing Benefits
* Customized for your needs
* Guaranteed service levels
* Certified, fast and friendly professionals
* Web-enabled incident management system
* Detailed reporting
* 100% U.S. based operations
Outsourced Desktop Support–Onsite
Supporting your end-users sometimes requires more than just a phone call. The ITS Resource desktop team provides a personal touch by arriving at your desk to troubleshoot problems with software applications, operating systems, printers, and network connectivity. Our certified technicians are not only knowledgeable, but are also friendly and courteous.
Outsourced Desktop Support–Remote
Wherever your users are...at home, in an office, hotel, airport, etc., ITS Resource can support them. We remotely attach to their computers and provide support. Our agents troubleshoot hardware and software issues as well as install and/or upgrade software. Even patch management, software deployment and asset tracking can be handled remotely.
Mobile Solutions
Today's workforce needs flexible support solutions available anytime, anywhere. ITS Resource can remotely trouble-shoot and resolve issues with your end-user desktops and laptops. ITS Resource can even configure and support your Blackberry Enterprise Server environment to support your mobile workforce.
We maintain technology is a people business. At ITS Resource we know your employees are the very ones that you rely on to outpace your competition. Likewise for us! Our people are at the heart of our solutions. They are highly trained to listen carefully before proposing answers to your unique IT needs, and they are expert at quick and complete resolutions.
When your people are derailed by technology, we address both the technical problem and their frustration. Our person-to-person help gets your team back to work ASAP and allows you to focus on your core business and your customers.